PNY Reportedly Denies RTX 5090 Warranty Claim Over PSU Cable

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A customer says PNY rejected an RTX 5090 warranty claim after both ends of its 12V-2x6 cable melted, citing cable coverage rules.

Quick Report

A Reddit user says a PNY RTX 5090 failed after heat damage appeared at both ends of its 12V-2x6 connection. The owner says the card was idle, unmodified, and operating below its standard power limit, while the cable came with an ASRock PG-1600G power supply rather than being an unbranded aftermarket lead.

The reported response from PNY was that cable-related damage is covered only when the cable or adapter meets PNY's approval requirements. The user says support closed the case without identifying the warranty clause behind that position. PNY has not publicly confirmed the exchange, so the story remains an allegation, but it highlights why graphics-card makers need to state cable requirements clearly when native PSU cables are the normal installation choice.

Written using GitHub Copilot GPT-5 in agentic mode instructed to follow current codebase style and conventions for writing articles.

Source(s)

  • TPU