NVIDIA Reportedly Rejected RTX 5090 RMA Over Faded Serial Number

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NVIDIA reportedly rejected an RTX 5090 warranty claim because the graphics card's serial number had faded.

Quick Report

NVIDIA reportedly rejected an RTX 5090 RMA after finding that the graphics card's serial number had faded. The case puts renewed attention on how manufacturers verify product identity when labels become unreadable through use, handling, or age.

Serial numbers are central to warranty eligibility, but a failed label can leave customers caught between a genuine purchase and a process that depends on visible identification. One report does not establish a general NVIDIA policy, and the final outcome can depend on proof of purchase, regional rules, and the exact condition of the card. It nevertheless shows why buyers should keep invoices, photographs, and registration records for expensive hardware.

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Source(s)

  • TPU