Microsoft Offers Rechargeable Packs After Shipping Some Xbox Controllers Without Batteries

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Microsoft acknowledged some Xbox controllers shipped without included batteries and is offering affected users rechargeable kits and USB-C cables.

Quick Report

Microsoft says some Xbox Wireless and Xbox Design Lab controllers were mistakenly shipped without the usual bundled AA batteries, a packaging issue that appears to have affected units since at least December. The company has publicly acknowledged the error and directed impacted customers to a dedicated support flow.

Eligible users can submit a service request and, after serial verification, receive a corrective pack that includes rechargeable batteries and a USB-C cable. Early user reports suggest the process can be inconsistent for some serial numbers, but Microsoft's stated remedy is a direct fulfillment replacement rather than a store return path.

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